I continue my long review of the hotel, which impressed us the most 🙂 In the first part, I told and showed the hotel rooms, and now I’ll tell you about the service and food.
Having checked into the room, we immediately ran to the pool – to cool off and have a little snack.
We stayed at the hotel on the FB + concept (full board plus). This concept includes: breakfast, lunch and dinner by set menu, as well as a drink for lunch and dinner.
We had breakfast at an Italian restaurant, because the main restaurant was being renovated at that time. The restaurant patio was lovely and very cozy to enjoy your breakfast there.
Service at hotel on the highest level: any of your wishes will be taken into account, the dishes are served beautifully and quickly. Once I complained that the fresh juice was very cold, it was not only replaced, but the next time I was brought it by the room temperature.
Breakfasts were served on the menu, from which everything could be ordered without restrictions. I will remember these breakfasts for a long time 🙂 Excellent fresh strawberry and mango juices, homemade granola with yogurt, excellent poached eggs, pastries, excellent pancakes, waffles and much more 🙂
One breakfast was enough for us till dinner for sure 🙂 And we even regretted that we had to have lunch 🙂
Now about lunch. At lunch you can have a snack at the restaurant by the pool, but during our time of stay at the hotel this restaurant did not work, but all the food that we ordered for lunch was brought to us directly to our sun loungers.
The fixed lunch menu is a selection of starter, main course and dessert for each person. The portions are huge, you need to understand this right away 🙂 We ordered a salad and 2 dishes for the first time, and we didn’t even finish them 🙂
It was a pity to leave food as it was very tasty! The quality of food in this hotel can be rated at highest rate! Excellent ingredients and excellent chefs who know how not to spoil them, but also to emphasize them. The service is very beautiful; the dishes are very good and decent even by the pool.
Excellent quality ice cream, I highly recommend to try it.
I also highly recommend trying an excellent dish for lunch in the heat: watermelon gazpacho, served with melon sorbet with pistachios. This is just a masterpiece!
Dinners at the hotel are served in several restaurants. The room has a daily schedule of opened restaurants. During our stay, we had dinner in 2 of them (only they were open due to the pandemic): an Italian and grill restaurant by the sea.
Both restaurants have fixed menus for FB + guests. From this menu you can choose 1 appetizer (salad or soup or pasta), 1 main course (fish, meat, seafood) and dessert (ice cream, fruit, sweet).
It was very tasty in both restaurants. I especially remember the tenderloin steak, tuna fillet and excellent salads. Serving in restaurants and service is beyond praise.
The only plus was that the Italian restaurant has a terrace / patio outside and a room inside, where the air conditioner worked. Which we really appreciated because the heat at that time was unbearable, so it was not very comfortable to dine in the open air grill restaurant by the sea.
On the day of departure, I asked the guest experience agent Elena to prepare a light snack for us on the road. As a result, the head of the restaurant personally approached us at breakfast and clarified our wishes. By noon, 2 huge branded boxes with packed sandwiches, fruits, water were waiting for us in the room.
I would like to thank Elena and Mr. Ragab Hamouda personally for such special care of us on our last day at the hotel. Thanks to this, we were not hungry on the road, and even we didn’t eat everything and brought it home with us
The level of cuisine and service is the best of all the hotels that we have seen in Egypt and possibly in other countries. At this hotel, we finally ate well and were happy, unlike the first three hotels, where we stayed before this hotel, and where everything was not very good with food 🙂
We would like to thank the entire restaurants and kitchen team for the great dining experience they gave us during our holiday! You are the best and please always be so! 🙂
And a couple more practical points:
– everywhere in restaurants staff wearing masks and gloves correctly, even in spite of the heat
– after lunch and dinner, you need to sign a check, which indicates everything that you ordered. This is done for statistics, and also in order to see that you ate a fixed menu. The other menus in restaurants for lunch and dinner for an additional fee.
In general, it seemed to us that breakfast-dinner would be enough for us in this hotel, but we generally really love to stay at hotels by this concept.