Radisson Blu Park Royal Palace in Vienna: problem staff and great breakfasts

Good day to everyone! This is again Polina Novikova, Yuliia’s sister. This time I want to share a review about my recent stay at the Radisson Blu Park Royal Hotel in Vienna.

It is worth noting that I have already been to this hotel chain, and inspired by the experience of living at Radisson Blu in Wiesbaden, so I’ve almost immediately chosen this hotel chain in Vienna.

The hotel positions itself as a business hotel, but does not quite correspond to the stated. Further details will be given below.

Having booked the hotel, immediately, according to our family tradition, I’ve written a letter to the hotel asking for the proper room. After reading all the reviews, I’ve realized that it is important to ask for a quiet room (the railway line passes nearby). I’ve also asked for a bathrobe and slippers, as they do not always provide them, a higher floor and a double bed. Here the staff worked perfectly.

The location is a big minus of the hotel. It is not a center at all. But this is not hidden and you must be aware of this. Near two tram and buses that go to the subway. On foot – 15 minutes to subway. Nearby is a railway and a fairly busy avenue with a lot of traffic. Parking is not owned by hotel, so the price is 28 euro. Near is the technical museum, in 15 minutes, the palace Schoenbrunn.

We’ve arrived at 18 p.m., the room was ready. Registration is fast, immediately blocked 50 euro, as a deposit, the money returned a day after departure.

The room was on the 4th floor (5th and 6th floor – suites and penthouses). Found that the category of room that we were given was higher that we’ve paid for and it was business.

In a spacious room decorated in gray tones, there was a Krups coffee maker, 5 capsules for it, a kettle, cups and two glasses. Glasses for wine wasn’t provided in room, eh.

The bathroom with shower and toilet was spacious.

Blackout curtains perfectly performed their function. Instead of a balcony the room has just a door that reclines for airing. The view is sad, to the inner yard of the hotel.

At first, we were glad that it was quiet, without trains that were passing from the corridor side, but the window and the door to the courtyard didn’t have proper soundproofing and we could feel some wind from corridor.

Many channels on TV but not a single Ukrainian. Only one music channel.

What is most important for business? Wi-fi and it’s a big trouble. The connection is not stable, often disappears. YouTube does not pull, calls via Skype, Viber, too. In the lobby, the situation is better, so all business people do business there or in the lounge on the 1st floor.

In the room there is an offer to take a free gadget with free internet to use in the city. An interesting and useful option that we did not use.

The bottled water on the first day was a compliment, and the next days, as it turned out, was for a fee but nobody has warned us about this, so we had to pay 6 euro on check-out.

Staff.
At the reception – great. Always helpful, very helpful and professional.

Maid service – average rating. Lazily replenish, towels changed every time.

The breakfast staff is terrible. We ate surrounded by dirty plates and could not order hot dishes from the menu. They’ve ignored us, and not only us, and poorly coped with the work. Even in Egypt we didn’t have such service.

Breakfast is a great with the ability to order cold-smoked salmon (three thin strips), fried eggs or scrambled eggs.

I’ve liked to see that there are products for allergy sufferers (lactose and gluten). For vegetarians – a saute of zucchini and eggplants, fruits (watermelon, cantaloupe, kiwi, apples, bananas), dried fruits, nuts, soy milk, fresh cucumbers, tomatoes, peppers. There is orange juice and multifruit juice.

The coffee from the machine is terrible. Only the coffee filter was good. Otherwise, everything is as usually – bread, eggs, scramble, muesli, oatmeal, yogurt, toast, jam, Nutella, cheese, sausage, croissants. From entertainment – Viennese waffles that you make by yourself.

The fitness room is compact, I did not have time to look at the sauna. Sorry, Yuliia

Check-out officially at 12.00., but there is a free hour to 13 p.m. Then it will cost 30 euro for two hours.

Let’s sum up.
The advantages of the hotel. Spacious rooms, decent breakfasts, friendly staff at the reception.

Cons of the hotel. The waiters, Wi fi, lack of free water in the room, soundproofing the windows to the street. Lack of pool and expensive parking. The road to the tram through the dirt on the hill.

I specially did not write in the cons about location, since it is not a problem of the hotel as a whole. But for me this is the biggest minus since I’ve spent an extra hour on the way to the hotel. With a busy schedule, this is a very important point, so I will not come back here anymore as it’s so difficult for me to put up with the waste of time for traveling.

One Reply to “Radisson Blu Park Royal Palace in Vienna: problem staff and great breakfasts”

  1. Chiquita says:

    I like the article

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